CALL 414-358-4087 for SERVICE
Unlike some dealers, when you purchase a new radio from AES, our Service Department is able to provide you with outstanding technical support. Our technicians have decades of cumulative experience in the Ham Radio service field.
To contact the AES Service Department by email click here.
Warranty Service
Please refer to manufacturers warranty for information about warranties. Radios that are purchased new from AES and qualify for warranty, will be repaired at no charge by AES or the manufacturer (DOA’s may be replaced). Out-Of-Warranty, Late Model Equipment Whether the item was purchased from us or not, we will attempt to service it, provided service parts are still available. Before shipping your out-of-warranty items, arrangements must be made by phoning the Milwaukee Service Department at 414-358-4087
Shipping Equipment for Service
Before sending your item, make sure you contact the nearest AES location and find out the time frame for repairs. If you are concerned about time limitations, this will help you determine where to send the repair and how long your radio will be out. Always include the following along with the item being shipped:
- a detailed note describing the problem(s)
- your address, day-time phone number, and email address
- a copy of the original invoice, if item is still under warranty
- the method of payment (see Policies page for options)
After packing your item securely in a box with ample packing material (foam, styrofoam spacers, etc.), mark the shipping label “Attn: Service”, and always adequately insure your items.
Labor Rates
- $60 per hour for Out-Of-Warranty Service
- $80 minimum on HF/VHF Base Stations
- $60 minimum on VHF Mobiles and Handheld Transceivers
- Rates do not include Parts, Return Shipping or Handling Charge
